Privacy Policy
Last updated: September 2026
1. What we collect
Parent details (name, mobile, email, address), child details (name, age, verification photo, school, saved places), ride data (locations, times, route), and in-vehicle camera recordings.
2. Why we collect it
To operate the ride, verify the child's identity, monitor safety, support parents, manage incidents, and meet legal requirements.
3. The child's photo
Used only for the captain to verify the child at pickup. It is not shown to other users and is never used for any commercial or marketing purpose.
4. Camera recordings
Kept for a defined period (30 days by default) for safety and incident review, then deleted automatically. Access is limited to the parent and the control centre, and every access is logged with staff name, time and reason.
5. Who sees the data
The captain sees the first name, verification photo and pickup/drop-off points for the current ride only. The control centre sees active ride data as needed. We do not sell or share data with advertisers.
6. Service providers
We use providers for hosting, messaging, maps and payments under confidentiality and data-processing agreements, limited to what the service requires.
7. How we protect it
Encryption in transit and at rest, multi-factor authentication, role-based access, a full audit log, and regular reviews and penetration testing.
8. Retention
Account data is kept while you use the service. Ride data is kept as long as needed for accounting and review; camera recordings follow clause 4.
9. Your rights
You can request a copy of your account data, correct it, delete your child's account and data, or withdraw consent for any optional use, from the app settings or by contacting support.
10. Children
A child account is only created and activated with parental approval, and has limited permissions: requesting rides from places the parent has added.
11. Contact
For any privacy request: privacy@mamasride.example or in-app support.